Pre-order Policy

Pre-Order Policy:

What is Pre-Order?
Pre-ordering allows you to reserve and purchase an item before it becomes available in stock. This means that we do not currently have the products on hand, and we will only acquire and bring in products as per customer orders. By pre-ordering, you secure your purchase and ensure that you'll be among the first to receive the item once it's available.

Delivery Time:
Products available for pre-order may take up to 8 weeks to be shipped. Please note that this estimated delivery time is subject to change due to factors such as production schedules and shipping delays. We appreciate your patience and understanding as we work diligently to fulfill your order.

No Exchanges:
We do not accept exchanges for pre-ordered items once the order has been placed. However, if you encounter any issues or defects with the item you receive, our customer service team will be happy to assist you in finding the best solution.

Mixed Orders (Pre-order and In-stock Products):
Orders containing both pre-order and in-stock items will be shipped together once all items are available. If you wish to receive the in-stock items immediately, we recommend placing separate orders for pre-order and in-stock items.

Payment:
Payment for pre-ordered items is collected at the time of purchase. This ensures that your item is reserved for you once it becomes available for shipment.

Cancellation:
Please note that once a pre-order is placed, cancellations are not allowed. By placing a pre-order, you commit to purchasing the item, and the payment will be collected at the time of purchase. We encourage you to review your order carefully before completing the pre-order process. Once the pre-ordered item has been shipped, our standard return policy applies.

Changes to Pre-Order Policy:
We reserve the right to make changes to our pre-order policy at any time without prior notice. Any updates or modifications will be reflected on this page.

Contact Us:
If you have any questions or need further assistance regarding pre-orders, please don't hesitate to contact our customer service team at contato@cisterli.com