Frequent Asked Questions
How do I talk to Cisterli?
You can send us an e-mail (contato@cisterli.com), message us on Instagram @cisterli, send your message in our website the chat and we will get back to you.
How do I track my order
You can use the links on the email or this link: https://auspost.com.au/mypost/beta/track/search with the tracking number.
Other way is to log-in into your account, go to
Do you offer free shipping?
We do offer FREE standard shipping to Australia on all orders over $80 or you can upgrade it to Express Shipping for $5.
What are the shipping options for Australia?
We offer 2 shipping base rates and you can also opt to add signature on delivery.
Standard $10.90
Express $14.90
Standard + Signature $13.90
Express + Signature $17.90
How long will my parcel take to be delivered?
Standard| NSW | 3-4 days |
| QLD | 4-6 days |
| WA | 5-7 days |
| TAS and SA | 3-5 days |
Express
| NSW | 2-3 days |
| QLD | 2-3 days |
| WA | 2-4 days |
| TAS and SA | 2 days |
Please note that the processing time (1-3 business days) is separate and in addition to the shipping time. We are located and ship from Melbourne, VIC - AUS
Do you offer local Pick-up?
Yes, you can collect your order with us in Melbourne CBD
Just select pick-up in Melbourne instead of shipping when placing your order and once it is packed, we will send you an email with the confirmation of collection and further instructions.
Our pickup hours are 9am-5pm on Tuesdays and Wednesdays, at Level 4, 470 Collins Street, Melbourne 3000
Do you Ship to New Zealand?
We offer international shipping to New Zealand and the rate is calculated by weight and volume.
| up to 1kg | NZD $20 |
| 1 - 1.5 kg | NZD $27 |
| 1.5 - 2 kg | NZD $31 |
| 2 - 3 kg | NZD $38 |
| 3 - 4 kg | NZD $44 |
| 4 - 5 kg | NZD $50 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
How long will my order take to be delivered in New Zealand?
Australia Post, our partner give an estimate of an average of 3-8 business days for standard delivery and also note the following:
- The delivery estimates should be used as a general guide only.
- Items may be held longer than usual by Australian and overseas customs authorities.
- All estimates are for metro destinations – items sent to regional and rural locations will likely take longer.
- Some services are listed as suspended, due to COVID-19 disruptions.
Please note that the processing time (1-3 business days) is separate and in addition to the shipping time. We are located and ship from Melbourne, VIC - AUS
What is your return policy?
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the return shipping cost. Items sent back to us without first requesting a return will not be refunded. Unfortunately, we cannot accept returns on sale items, gift cards, special orders and lingerie.